Effective Date: 24-MAY-2025
At sampcwala.com, we prioritize your satisfaction. If you're not entirely pleased with your purchase, please review our policy below.
Time Frame: Initiate a return within 48 Hours of receiving your order.
Condition: Items must be unused, in their original packaging, and accompanied by the original invoice.
Non-Returnable Items: Certain items, such as consumables (e.g., printer inks, cables), customized products, or items marked as non-returnable, cannot be returned.
Initiate Return: Contact our customer service at info@sampcwala.com or +91-7404112628 with your order details and reason for return.
Approval: Once approved, you'll receive instructions on how to return the item.
Shipping: Ship the item to our store address:
Sam Technologies
Shop No: 260, Opposite BMG Mall,
Sector-5 Market, Rewari, Haryana – 123401
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.
Processing Time: Once we receive and inspect the returned item, refunds will be processed within 7 business days.
Method: Refunds will be credited to the original payment method.
Shipping Charges: Original shipping charges are non-refundable.
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
If you receive a damaged or defective product, contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or refund as appropriate.
Orders can be canceled before dispatch. Once dispatched, the standard return process applies.
For any queries or assistance, reach out to us at:
📧 Email: info@sampcwala.com
📞 Phone: +91-7404112628
